Returns & Exchanges
At Ian Snow Ltd, we want you to love your unique home finds, but if you are not completely satisfied, you can return your items within 28 days of delivery. All returned products must be in their original condition and packaging to qualify for a full refund.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a unique Return Authorization number.
Package Your Items
Carefully pack your items in their original protective wrap and include the completed returns form inside the parcel to ensure safe transit.
Ship the Parcel
Affix the return label to your package and drop it off at your nearest authorized courier point, ensuring you obtain a proof of postage receipt.
Receive Your Refund
Once our warehouse team has inspected the returned goods, we will process your refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing