Frequently Asked Questions
Everything you need to know about our unique homeware and ethical sourcing.
What is the typical shipping time for my order?
We aim to dispatch all orders within 1-2 business days. Standard UK delivery typically takes 3-5 working days, while express options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, we ship our eclectic homeware worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically during the checkout process.
What is your return policy?
We offer a 30-day return window for most items. Products must be returned in their original packaging and unused condition. Please note that certain handcrafted or bespoke items may have specific return conditions.
How do you ensure your products are ethically sourced?
At Ian Snow Ltd, ethical trading is at our core. We work closely with small-scale artisans and family-run businesses, ensuring fair wages, safe working conditions, and sustainable production methods.
What should I do if my item arrives damaged?
We take great care in packaging our delicate items, but if something arrives broken, please contact our customer service team within 48 hours of delivery with a photo of the damage so we can arrange a replacement or refund.
Are your products handmade?
Many of our products are handcrafted using traditional techniques. This means that slight variations in color, size, and finish are expected and celebrate the unique character of each individual piece.